Edifi

DollarStoreDJ

a year ago

So as if I didn't have enough problems with this credit union, this week I learned NJ is withholding my ANCHOR payment because the NAME of this credit union changed from Abco to EdiFi, even though the account and routing number didn't change, NJ didn't want to push the deposit through on the chance I gave them "bad info." Why do I feel like I've been telling more people about the name change than EdiFi themselves have? If I'm doing their work, I should get paid for it.

Anissa M. Bush

7 months ago

edifi takes WAAAAAAY TOOOOOOO LONG for checking payments to clear IT SHOULDN'T TAKE 3 TO 4 DAYS FOR THE PAYMENT TO BE POSTED it didn't take that long when it was still ABCO

Melonee

4 years ago

ABCO is fine for the most basic of banking functions. But I have not seen those lauded perks of banking with a local credit union. I will say the interest rates are a bit lower on home and auto loans but if you're not borrowing, then those perks certainly don't outweigh the convenience, customer support and professionalism I've grown accustomed to with larger, multinational banks. With ABCO it's been blunder after blunder. Poor customer service and sadly uniformed staff. Details of the latest snafu: I spoke to 2 different agents before setting up a wire transfer of large sum of money. Both agents assured me that the funds would be available the same day. Money has been in pending status for 4 days and I still can't get a live rep on the phone. Chat agent said she'd email me documentation on their wire transfer policy. Never got an email.

Meme Meme

9 years ago

Not very welcoming when you first walk in and or when you walk up to the tellers. My first time there was to open an account and i had to ask all the questions and get educated on the services offered. No information was volunteered to be provided for a new customer - not good! The window dividing us made me feel like I was visiting someone from a prison institution. The printout are barely readable bc of the ink, the lady next to the teller I worked with clearly had no customer service skills whatsoever and was rude in speaking to the customers. I could barely hear what my teller was saying bc it's lacks privacy. I walked away hoping that it was just this location and hopefully I won't need to go there for any problems or again. I Belong to another credit union and there customer service, staffs appearance, management and information is wonderful. May I recommend that these tellers learn from the credit union of NJ tellers!!! Good thing this is not my main banking institution. Otherwise I'd be watching my statements online daily for errors in quality data. No happy already!!!

Ryan Cleffi

a year ago

Worst customer service of any company I’ve ever dealt with. Every single time I call they either hang up on you, hit the on hold limit, or say they will have someone return your call and never hear back. I’ve called them probably 15 times and got no where each time. They should disable their phones because they clearly don’t know how to use them.