Otero

Adam Pittman

9 months ago

I just wanted to share that I had a wonderful experience at this bank. All due to Glenda Juarez. She was kind, courteous and expedited my loan with the utmost professionalism. She answered all my questions and gave me sage advice. Thank you Glenda!!

Connor Smith

7 months ago

they have it posted on their door that they are open on saturday 9am to 1pm and online yet when i show up at 9:30 the door is locked and when i call it says they are only open monday-friday

Jennifer logan

4 months ago

Worst bank ever ,overcharged my account and took my money ,if i could zero stars i would

J G

2 years ago

This review reflects my last visit. Usually pretty decent service but this last time was an inconvenience and waste of time. The bank had the power to either help me replace my money order or simply state that I needed to buy a new one and not have me there just to tell me that I needed a new money order after a long period of time. It was frustrating to have a pointless outcome and my time wasted.

Joshua Robinson

3 years ago

If I could I would leave less stars. This “banking institution” is the worst I have ever had. I’ve had a account since about 2010 with them and when I finally decided to move everything to them as far as direct deposit , refinance stuff they move money with out my consent and refused to reverse the changes. I have had so many head aches with them it’s ridiculous. You would think that after approximately 13 years of being there I would get a little bit of a heads up before having my accounts messed with. And their “system updates” are a dam joke I was locked out of my account for almost a month. Wasn’t able to use my cards or checks. Couldn’t even see my balance. And all they say is “ your not the only one, we are working on it.” Why even do it on a Friday when people get paid? Worthless place. Highly recommend anywhere else including putting your money in your mattress before going there.