First New York

Nick Coluccio

3 months ago

While sitting there waiting for service the smell of cannabis was knocking me over. It was coming from the door where employees go in and out of!

Esther Patterson

2 years ago

I made a check deposit. One of the checks was my sons. I have made a similar deposit a few weeks before and was asked by Brittany to come back with my son’s ID to verify since it was a 3rd party check.I did. Brittany assured me she would notate my account so there would be no future issues. I came in today and was told that there would be an 11 day hold, and that there was no notation on the account. Dan was neither helpful, nor did he apologize for the inconvenience . This branch is terrible. The staff is uncommunicative, and nonchalant when customers have issues. Customer service is a joke! I would never recommend First NY to anyone.

Cherod Gayle

a year ago

Thank You 🙏 Great service All the Time ! Great Person! Very helpful! Positive Energy! Very Professional! Awesome Person! Thank You Mrs. DelainE! Have A Bless Day! Continue to Have A Great Day! Lewis Gayle. 🙏🤲🏾

Marianna Achlaoug

5 years ago

If I could give this place a negative star review I would. To protect the privacy of my mother I will be changing her name while I tell what happened to her today at this branch. She and I have different last names. My mother, Jane Smith, gets an annuity check every month from her husband's retirement account who passed away. The check comes in her married name which she has deposited over the years at First New York which she opened under her maiden name. To be clear, my mother has had a FNY account for about 10 years now and has NEVER had an issue depositing this money in her account. So today, as normal, she tried to deposit her check into her savings account at this branch and the bank teller was not sure what to do with it and called over her manager who then proceeded to ask my mother questions regarding the validity of her claim to depositing her check that has her then name and her current mailing address. She was asked if her husband had an account or why the last names were different. Then she was told that she had to go home find her old marriage license and bring it in to deposit her check to PROVE that she was in fact who the check belonged too. As I stated before, she has never had this problem and neither have I depositing it into her account on her behalf. There are bank statements dating years that have the exact amount posted that is on the check. 160. 98 cents This is not the 1950s and women do not need a husband's last name or bank account attachment to deposit money. That may come to a surprise to people working at this bank branch but there it is. Needless to say we are both closing our accounts as soon as possible and filling out a complaint against this branch. 160.98 cents, really ?

Petko Bogdanov

5 years ago

We had positive experience in the past with getting a loan for our first car. However, recently we applied for a loan for a new car which has added features for camping. They approved us at their lowest APR and we went through the whole process of opening accounts, adding them as lien-holders on the insurance, etc and in the last moment (the day of us closing the loan) they doubled the APR, because "the car having camping features makes it an RV". It would have been OK to tell us that on day 1, however, they disclosed this in the last moment in passing hoping we will not notice. After complaining, the regional manager, called me to explain that I am at fault instead of saying sorry for the mistake they made. I do not believe we will ever work with this CU.