B.S. and C.P. Hospitals Employees

Jerrel Gantt

3 months ago

I have never had such a frustrating and unacceptable banking experience as I’ve had with MCU. Both locations in New York City are consistently overcrowded, with outrageously long wait times that show a complete disregard for their customer’s time. It feels chaotic, disorganized, and understaffed. No one should have to rearrange their entire day just to complete a banking transaction. This level of inefficiency is unacceptable for a “credit union” that is supposed to serve its members. Members deserve better service and far more respect than what is currently being provided.

Sir Ellis

4 months ago

My wife and me visited the e MCU Co-op city branch this morning to conducted a very lengthy transaction. We went to Teller service and it was an amazing experience. We were treated with true professionalism and great hospitality. Our Cash teller was Kim . She was very pleasant and very patient with us. She ensured all our questions and concerns were met and answered with profound professionalism . Kim, if you’re reading this just know that you are awesome. Keep doing the wonderful work that you displayed with us and the clients before us.

TRUE VICTORY **********

4 months ago

My mother and I agree that Marjorie Morrison a customer service. representative was so very patient with us and helped us with several issues that we had to quickly resolve. PLEASE give her increase because She was very professional and I must agree and say she went the extra mile . Mom and I agree it was a pleasure doing business here and she did an excellent job !!!! Lastly , we left the branch after 5 pm and they are officially close at 4:30 pm

Nichole Champion

4 months ago

I had a great experience with Sharon Hinds She were incredibly patient, knowledgeable, and took the time to explain everything clearly. I never felt rushed, and she made sure all my questions were answered. Customer service like this really makes a differenc she made sure everything was handled correctly. I highly recommend this branch.

Boss Lady H

4 months ago

I had a MCU account wayyyyy back in the days somewhere around 2005, and back then doing business with them was horrible. I mainly used the location in my neighborhood, and there, staff was rude, it was always overly crowded, and they were disorganized. I would dread having to go in and do any banking with them. The reason I used them was because I was getting direct deposit and would receive my funds the night before pay day. Fast forward to now. I decided to re-establish my old account because I had been getting mail from MCU since closing my account 21 years ago. The main reason for me doing business with thema agian is because they have a high yield savings account that starts at over 3%. The branch is now a little more organized but there is still long wait times at both the customer service and teller windows. The staff are friendlier, and reopening the account went quickly and smoothly. I gave 3 stars mainly due to the wait time. I dont have an 1 hr plus to waste waiting to be serviced. They really need to higher more staff to help alleviate wait times. Also, to get a debit card I have to go BACK to the location which I am dreading having to do. An honorable mention goes to the customer service I received via phone when opening a checking account. Although I was transferred to the wrong departments twice, staff wasn't rude and it was easy to open the account. But I still stick to my 3 star rating.