High Point

Nicole Peterson

4 months ago

dealt with Lauren online about a transaction dispute, she was rude and unprofessional. I bank with a credit union to get better customer service and rates and all I've gotten so far from Lauren was customer disservice. Do better

Michael Hill

3 months ago

They’re slower than molasses; they can’t pick up the phone to answer your question; you have to message them through the app.

Natalie Smith

a year ago

Darla was a lifesaver for me dealing with an extreme overcharge from a car rental company. I can imagine I was pretty panicked and stressed on the phone when I called to see if there was anything I could do to stop these charges. She listened to and addressed all of my concerns and was so helpful and understanding throughout the week of dealing with this. We are so lucky to have a local credit union that cares and values their members like Highpoint does! So grateful

Kristen Marie

a year ago

Im in the process of switching my fathers bank to another bank if they dont get their bank issues figured out soon. Im already looking at other banks for him to go to because everytime he makes an online order with his card it never goes thru because this bank/credit union has authorization issues everytime we make an online purchase. This has caused a lot of issues including my Grandmother not getting her Birthday present because the transaction kept declining even though he had well over enough money in his bank to accommodate his orders. The staff is very friendly but the banking is not working like it should. If he wants to use his card to order something online then he should be able to with no issues. My father doesn't have a computer to keep track of all of these orders that keep getting declined which is making things worse. We've called the bank everytime we have an issue and they say everything should go through fine but we're still having problems. Gets us no where

Susan Muse

10 months ago

I was a loyal customer for over 18 years. But since switching to high point from Olean area Federal credit Union, I've had nothing but issues. Some even slightly before that. I just got to the point where I was so fed up with not flagging fraud the way that they're supposed to and identifying things as fraud that were not fraudulent and would not let me process them through and several other issues.