Rochester & Monroe Co Emp

William Brongo

a year ago

I have been with this credit union since the 1970s. and will certainly be with them as long as they are in business. I have never had a problem or a question not answered promptly. As importantly, I don't have to use a AI chatbot to answered my concerns. There has always been a real person on this marvelous invention that allows instanteous bilateral oral communication:the telephone!

Timothy Bell

a year ago

The conduct and decision making of the employees of the Goodman street branch, is , for the lack of a better word , outrageous. When my elderly mother used Bill Pay to schedule a payment for a new roof on her house using her Heloc, which she has had open for many years, seemingly on a whim, an employee decided she was no longer going to honor the loan agreement and threatened to close the account without making the payment she had scheduled. When I spoke to CEO ANDREA THUNE, , on behalf of my mother, at the urging of this same employee, she also threatened to close the account without making the payment, although she could offerr no credible reason for doing this. They also then just randomly disabled her online account, again without warning or reason. This has left my 80 year old mother extremely upset and alarmed her credit will be ruined. The rudeness of these two employees when speaking to both of us was, as I previously saI'd, outrageous. I would strongly warn any person considering opening an account there not to do so.

MARVIN ASHFORD

4 years ago

This is the best place to keep your finances been dealing with them for years great customer service great communication very trust worthy two thumbs up and six stars they're the best

Diane Perkins

6 years ago

Every time I enter the bank I am impressed with how knowledgeable and helpful the staff is!

Neteri

8 years ago

Cust Serv attitudes stink!!!