Rockland Employees

Lidsai JB

2 weeks ago

Substandard performance. They have a history of not doing what you have asked. The latest was today, I ordered a new debit, they told me it would take 10-14 business days. Well today, 15 days later, I called again, and ofc, they never ordered it. Lucky me, I get to wait another 10-14 business days.

natasia edwards

11 months ago

The worst experience I've ever encountered was with this bank, they constantly suspend your zelle account with no reason, you call for them to remove the suspension and they will redirect you to another company, when you finally get to that Zelle company they will redirect you back to the bank. They don't return phone calls nor anything because they are unprofessional, the only thing they care about is that people join the bank and that's it.

Tanya Gresselle

9 months ago

The worst they always making up excuses and lies moving the amount of your money they decide without customers authorization then claim the system do it automatically but how the system decide what amount to move without authorization?

Michelle Deveaux

6 months ago

Terrible Customer Service i spoke with two different women on 2 different occasions and both of them were extremely rude.

James Fowler

a year ago

Numerous email non acknowledge / no replies! REFCU website is not responding l have spoken with the online support team but no avail. The issue has not been resolved with numerous calls to the member support line.