Champion

Karen Decker

10 months ago

Very friendly and helpful staff. Clean, calm environment. Very compassionate when I had to explain my husband’s death. Will always bank here.

Kimber Deitz

a year ago

If you're looking for the worst customer service, then look no further. They clearly do not care about their clients and would rather be harsh and condescending than do anything to actually help anyone. They fail to understand that (unlike them apparently) some of us are human. Try telling their loan officers that not everyone works in a cushy 9 to 5 office job and that actual blue collar workers have to bust their butt working 60+ hours to make ends meet. Never have I been spoken down to the way Kim spoke to me. I reached out to the manager of this location and received no response. I reached out to the corporate telephone number and they told me the only thing to do would be to talk with the manager. If I could give 0 stars I would. Once my loan is paid for I will never use them again. I used to refer people to Champion but now I'll be telling them about the nightmare that is their customer service.

Matt Solle

5 years ago

Attempted to reach the Mortgage agent five different times. Made sure to be friendly, leave a voicemail with my name and information. Never heard back. I've previously had great experiences with Champion Credit Union but no longer recommend them to my friends and family. Edit: This was my experience at the Canton location. Apparently whoever responded below also looked up my info and had the agent in Asheville (who was great) reach out to be as if it were her fault. The Asheville agent, Misty, is amazing. She was perfectly receptive and I had to go to her because the Canton agent may not even exist (or so my experience leads me to believe). This is a review of the Canton location. I don't appreciate random people at Champion Credit Union looking up my data and approaching team members at an entirely different Champion Credit Union location.

David Cole

4 years ago

Would give 10 stars if i could! They’re always so helpful, nice and friendly, and remember you. Never have i seen a bank like this. And it’s from all their locations. I’ve been from waynesville to Hendersonville to Asheville and back to canton, etc, and have never had one complaint. They care about their members and community and i Olán to continue using this bank as long as i Can!

C.F.

5 years ago

I opened my CCU account at the Waynesville location about three years ago, but own a home in the Canton area so I frequent the Canton location. That initial account opening process was easy and actually pleasant. I was even sent a thoughtful personal card by mail from the woman who assisted me on day one. I had an awful experience with my former banking institution prior to choosing to go with ChampionCU. I even had to get the Better Business Bureau involved there. I did a lot of researching after closing the door to that bank; and have since decided credit unions is where it’s at! I’ve had no issues with ChampionCU, and have really enjoyed taking advantage of their on-site after hours banking options at the Canton location. Very convenient with my former work-schedule. This year I lost my small business due to Covid and finances have been an abnormal struggle to say the least. I’ve cut it close in my banking accounts on several occasions and risked overdraft fees... Teresa and her advisors have been so helpful and understanding during this time. Genuinely interested in assisting me with my account matters when and where they could whenever I reached out with account concerns I was dealing with. Thank you all at Champion Credit Union for your assistance, especially during these strange and challenging times. Be well & stay safe!