Nova

Maria Putman

5 months ago

I’ve been looking all over Charlotte for a great shared branch since I’m a barber and deposit cash tips weekly. After a lot of frustration trying to find the right place, I finally came here—and I’m so glad I did. They made the entire process quick and easy, even on New Year’s Eve! I’ve officially found my new go-to branch.

Justin Green

3 years ago

If you are in need of a shared branch, I recommend picking a different location. Not only Nova Credit Union make all shared branch users go through the drive through (which I’ve never heard of until today) they are extremely slow even with no one inside the branch. All I can say is do better Nova Credit Union this is terrible service.

Deborrah Williams

a year ago

I would like to give a Big Shout out to Latecia at Mulberry Church Rd. location. She educated me on certain aspects of my account that I didn't know and I have been a member for over 30 years. She was very nice and had a pleasant attitude. Thanks for people like her on your staff. She is a great asset to the company.. Keep Her! ❤️

MONICA STEVENSON

a year ago

My experience with NOVA was seamless. Brandon guided me through the entire process without any difficulty. I hadn't bought a car in a long time and NOVA had competitive rates. I highly recommend Brandon Thomas who is knowledgeable, professional and patient. I found everyone at the branch to be welcoming and helpful.

Ms Dee

4 years ago

My experience today with this branch was horrible. EVERY time I use this shared branch, it’s an issue. My CU is affiliated with this one sadly & they have the lobby closed. I thought it would be a quick transaction to DEPOSIT money into my account. I pulled in & got into a long line of cars with only two open lanes. I waited about 40 minutes until it was my turn. Once I pulled in & provided my account number, the teller couldn’t find my account. I called my CU in Tennessee & asked for my savings account number. Then, the teller asked for my old TN license. Of course, I didn’t have it. So I asked the TN teller on the phone to upload the NC license. While waiting for that, I was cursed out by the customer behind me, & the teller asked me to circle the building again to get back in line. The branch manager walked outside & told me he was calling the police. All that for a DEPOSIT? It was an awful customer service experience & I hope NO ONE goes to this branch & deals with service like this.