Latino Community

nastasia dame

2 years ago

I wish there was no stars available this is the worst place to do anything with mcdonald's has better service than this. They never answer calls I called for a whole hour straight. I finally got a hold of someone just for the person to hang up. It’s not a one time mistake either it happens every month. If you complain there’s always an excuse. I just love it!

Nicole Williams

a year ago

Terrible customer service! As I approached the ATM outside to make a withdrawal, there was a man in already there needing assistance as the machine refused to release his card. It was a few mins after closing but we were able to flag someone down inside to come out and help, or so I thought…. An older gentleman that appeared to be a manager been just stood in the doorway with a bad attitude speaking condescendingly to the man telling him to hit cancel, because apparently this black man was “too stupid” to have already considered that course of action… The man AND I explained that we both tried that & I had already been out there trying to help him for some time; the “manager” gave me a dirty look with repeated requests to hit cancel. He then called a young lady out to assist the man. At that point, I walked away because I didn’t want to risk my card being next trapped in the machine. The man waved to me as I left to , thankfully, confirm he got his card back

Carlos Mata

8 months ago

Please notify us on maps when they close.

World McCrea

5 years ago

I would not recommend this place to anyone at all. I have been a member for 2 months and I see that they are not a good fit for me. The information is VERY misleading. the officers there are not good at relaying information at all. They change terms AFTER they run credit reports on you. They change terms on their loans without updating information on their website. They dont mention any changes until after u fill out applications and they run ur credit. . I'm wondering now what they're doing with my information because I'm getting a bunch of phone calls now from my area code and I just moved here so noone really has my number yet especially from this area. I think they just lie to prey on people who may be desperate or not know any better. Shame on them. I'd rather keep my money under my mattress than to deal with an organization like that. HORRIBLE experience

Jaquelin Santiago Rangel

8 years ago

Clean bank but customer service is eh. Ladies are a bit on the slow end & sometimes it's frustrating when I come during lunch expecting to make a quick payment & spending more time here than I should have. Four stars for all they offer but 3 for customer service.