Bragg Mutual

Cam Serrano

4 months ago

Been using them for years for our HELOC. Over $550/month....every month for years and never missed a payment not 1.....EVER. We were refinancing on the house to get some equity and they gave my myself, my wife and lender the biggest problem and were degrading. First they claimed they're denying of the loan approval for subordination because the LTV was over 80% and when my lender proved it was actually lower than that THEN we were told then it was debt to income ratio was too high. They dragged our closing for a month claiming they got the wrong paperwork etc yet when we met them in person (tired of them not communicating with our lender) they denied it immediately. They treated my wife and I like crap and talked to my wife like nothing. If you have an account here remember you are nothing more than an account/number to them. Their boss/ceo/owner is a horrible person with a smug attitude and will not care about you. I found a lender to refinance and include them into the new Loan so I could pay them off and get out of ft bragg mutual. Whatever you do, don't open a mortgage or heloc or anything for that matter with these people as you will regret it and they will use it to hold you down and won't care happens to you. You've been warned. Thank God I was able to get away from this place.

SONDRA MCARTHUR

5 months ago

I normally have good experiences with the CU however I have an issue which is I've had an acct since the 90's as well as direct deposit of my checks. I have financed and paid for 3 cars through them. I'm very dissatisfied that there is a 20.00 charge if you would like to have a check deposited early into your account ,for as long as I have beena loyal customer to date . I will be changing banks in the very near future in reference to this matter .I think it's tacky and a disservice to the loyal customers of many years

MONICA THE BODY

6 months ago

This credit union won’t release your funds until 6am, imagine having a overnight job and you go to make a purchase somewhere and your card decline because the bank thinks everyone is sleep at midnight

Isaac Borja

9 months ago

Pathean Bryant was very helpful and patient with me. His professionalism was top-notch, and I am grateful to be a member of this credit union. Thank you!

Alfredo Chisholm

a year ago

Bragg Mutual federal credit union is an outstanding bank to be part of. Everyone there is kind and friendly. But one particular individual went far beyond to help me out. Mrs. Anna. Outstanding customer service, she fix the issue that I had in minutes . Very kindhearted individual, she knows her craft very well. In the future I know exactly who to go to if I have anymore problems. Thank you again.