Steel Valley

Ramon Hernandez Soto

4 months ago

I had a great experience working with Irwin and Rachele at Steel Valley Credit Union,during my bank loan process for a used car loan. From start to finish, they were professional, patient, and very knowledgeable. They took the time to explain everything clearly, answered all my questions, and made what could have been a stressful process feel smooth and manageable. Their communication was excellent, and I always felt informed and supported. Thanks to Irwin and Rachele, the entire experience was positive. I would definitely recommend SVCU and especially their team to anyone looking for a loan.

Tim Snyder

8 months ago

I had selected a new vehicle and wanted the best rate and found that Steel Valley Federal Credit Union was the place. I like that they are a community lender. Tanya was great to work with and the next week I was driving my new car as a proud member of Steel Valley Federal Credit Union. Thank you Tanya!

Tony Mott

a year ago

I recently applied for and was approved for my first auto loan through SVFCU at a competitive rate of 5.99% for a five-year-old vehicle. What I appreciated most about SVFCU was their transparency regarding interest rates. Rather than simply advertising "rates as low as," their website provided a clear range of rates based on credit tiers, allowing me to accurately estimate my rate based on my credit score. The application process was streamlined and efficient. Despite being located out of the area, the staff, particularly Operations Manager Rachele, was exceptionally accommodating. They responded promptly to my emails and were always available by phone to answer my questions comprehensively. Dorothy and Emily at the front desk were consistently professional and knowledgeable. When I inadvertently confused my appointment date, they graciously accommodated me without requiring a new appointment, enabling me to sign all documentation in a timely manner. Having worked at other financial institutions previously, I can confidently state that SVFCU exceeds them in both service quality and their commitment to assisting members to the best of their abilities. I would highly recommend this credit union for all banking needs.

Amy Frontino

5 months ago

Proceeded with our car loan thru Rachele she was awesome. Very quick and efficient with getting the loan processed.

Matthew Fitchet

a year ago

Both Rachele and Tanya were great! I was able to get my loan approved quickly and answered any questions I had. Such a smooth and easy process. Highly recommend going through SVCU for an auto loan.