Impact Credit Union, Inc.

Nickolas Garcia

3 months ago

Kelly made financing our vehicle in Texas incredibly smooth and stress-free for both my wife and I. This is the second time she’s handled an out-of-state vehicle purchase for us, and she’s consistently gone above and beyond. She worked closely with us to ensure every piece of documentation was accurate and complete, while coordinating seamlessly with the dealership to make the entire process easy and efficient. I can’t recommend Kelly highly enough—if 10 stars were an option, she’d get them! Thank you, Kelly, for your outstanding service and expertise.

Andre Jwass

a year ago

Absolutely garbage they do so much without your permission. They changed my pin number as well as demolishing my card without even calling me. Completely unprofessional and stupid.

Tami Mankin

3 years ago

My mother-in-law has been a customer for over 30 years. Here lately she made a few purchases online only to find out the "bank" cancelled her debit card stating it was "fraudulent activity". So they will not issue a new debit card because this has happened 3 times. She asked how she is supposed to know if a website it conducting fraudulent activity and the bank rep stated "I don't know". So he was asked how he knows if a website is conducting fraudulent activity and he stated "I don't know". Then he was asked, why the consumer is being penalized for something I have no control over. The customer service guy stated "you cant just keep getting debit cards issued over and over again". So they are implying that she is doing this on purpose.....that doesn't even make any sense. End result is they don't care how long you have been a customer, and you better make sure whatever website you order from isn't conducting fraudulent activity. She will be changing banks, as we will be changing also. Oh and don't expect to get to be able to talk to, or get a call from the President, of course he is too busy for me. I don't contribute enough to be important.

Ohiowed

6 years ago

Terrible bank, they try all they can to get every dime out of you. Take money out of your account without your consent, constantly hold funds and then releases them closely together in hopes you overdraft so they can collect their $32.00 fee. The positive reviews are mainly from employees who were probably told to come on here and make positive reviews. I mean come on they are all the generic review all posted around the same time.

WWG1WGA

3 years ago

Best used car loan rates around, very professional team. Called them to set up a auto deduct for my loan, they handled everything perfectly and quickly. I've called then twice and both times bet quick and helpful.