Achieve

Tim Carver

4 months ago

I’ve done my banking here for over 20 years. It was a good place but lately has went downhill. You can’t even connect your account to the rocket money app anymore. This is a big problem for me and will force me to move to leave soon if it’s not fixed.

Lech'e Richard

8 months ago

If you are black, please dont waste your time. I wish companies like this would just put a sign up and say NO BLACKS ALLOWED or something because it truly was a waste of time. I went there with my mom to get a car loan, she has near a 700 credit score and wanted to use a local credit union instead of some foreign bank like most dealerships choose for people(trying to be a good American and shop local) well these people didnt even appreciate the effort, the non melenated girl at the front desk was rude, acted as though we were diseased and threw the pen and paper down on the desk and wouldnt pick it up after I handled it. Then she sent us to the wrong banker so we had to change mid application and then when we get to the auto guy he basically dismissed us like we weren't worthy enough for their bank. He told us to email her documents into him and when we did he went ghost on us. My mom's credit is clear, ALL her CC are fully paid off with no other debt, I called because I see they did a credit check, advised the auto guy I sent the docs in but wanted to verify the email address was correct(NO CALL BACK), I wish companies like this would just put a sign up and say NO BLACKS ALLOWED or something because it truly was a waste of time.

Ruth Dandrea

3 months ago

Great friendly ppl, offers education on finances, lots of products to offer. 5 stars after remodeling is finished at Griswold location 👍

Gladys B

9 months ago

Waste my time with a staff name Jackie that didn’t do nothing but waste my time when it came to address the issue manager totally ignore that she didn’t call neither manager Brian didn’t accept he was wrong but totally ignore the issue , do not take your business here as customer never seen this type unprofessional credit union .. you deserve zero

Luke Porter

2 years ago

Banking with achieve for about 3-4 years now. About 8-9 months ago, I had a faulty charge on my account so my card was locked. I called customer service and they told me my current card would be removed from my account and the person on the phone told me I had to call this random number to get a new card. Well that number they gave me was a scam number and it had nothing to do with getting a new card. I believe whoever was on that phone call was trying to take advantage of my younger age for their advantage. Went to the bank about a week later and they said my card was still the currently active card on my account and that I could still use it without any problems. They also said I was never issued a new card. Everytime I call achieve credit union for anything their employees seem angry and have a low temper and apparently some will try to scam you. Highly recommend if anyone has problems with their account to go IN PERSON instead of calling. I always have a good experience going in person. But the people they have running the phone calls are not good people. UPDATE: received a call from a nice lady which I believe her name was Becky. She followed up with my review and is investigating the situation. I appreciate the follow up.