Friends and Family Credit Union Inc

David Hendershot

5 months ago

There ATM rarely works, at this point they should reimburse there customers for using others atm's that work

james whitman

a year ago

They "restrict" your debit card without warning when they detect a possible fraudulent purchase. I understand they are trying to protect my money but shutting my debit card off over a 212 dollar online purchase for a pair of work boots from a US based company is completely out of hand. Also can't withdrawal more than three thousand dollars at a time is insane. If you want to spend six thousand dollars of your own money you'll have to make two trips.

Dylan Norris

2 years ago

Might as well add my wonderful experience to the pool. Customer for 30 some years. Every year somehow they outdo themselves and lower the bar. Now they're saying you may get charged for asking questions. I've only kept them for their auto loan rates which also aren't really great anymore either. Once my loans paid off I'm done . Good riddance.

Ann Hendershot

4 years ago

I have been dealing with Friends and Family Credit Union for about 10 years now, if not more. I have received excellent customer service and superior rates. Tim, the manager has always been so helpful and always makes us feel like we are family. I think it's unfair to judge any business during covid as we all know everyone has experienced staffing issues. Thank you again F & F for your great service. :-)

Kim Wods

8 years ago

I've been a member here for over 10 years. I've had several bad experiences with the downtown tellers; I've complained about my experience and found no assistance with getting these issues resolved. The ATM card has be closed on multi occasions due to issues with security; this is a bit frustrating when all you have is that card to pay with while you are in vacation or trying to buy food at a restaurant and aren't told that your card was cancelled due to a security issue. This has happened several times, which I found out upon trying to pay my bill with no cash or credit card with me as back up, but you don't really think you should need a back up knowing you have adequate funds in your account. It's quit embarrassing. I've found they don't notify you by phone about checks they are holding; they send a letter which takes days to get. Overall they have poor customer service. I do like the low interest rates on the car loans. That's the main reason I stay. I've wanted to take my business elsewhere for years, when my car is paid for I believe I will keep one account open and find another bank.