Shaker Heights

J B

4 months ago

This establishment started out as a 5 star, now the Shaker Heights location has virtual teller services only and this is a huge problem. When conducting business in this openly en losed lobby, you are a sitting duck for crime inside and outside. I dont feel safe. There is no personal interaction at this location unless you travel to Akron. The Shaker location was left with no consideration.

Earnestine Horton

4 months ago

I too am very disappointed with the Shaker location. Everyone in the lobby can hear your interaction with the tellers. No security anyone can walk in. Close or partner with another credit union. I will say the phone customer service is still A+

Neoh

11 months ago

I called Buckeye State Credit Union quite late in the day. I was quite pleasantly surprised when I spoke to Deanna Who was very professional, and yet very friendly and down to earth. She went out of her way to make me feel comfortable, and make it a very pleasant experience. She is definitely a credit to your business. I hope that other employees are as good Customer Service as she was.

Stanley Pinchak

6 months ago

Buckeye State Credit Union has turned this branch into a digital teller kiosk. Members will have to travel to Akron for any serious banking needs. It is unbelievable that this is how they treat the long time members of the Shaker Community Credit Union.

Rodnika Phillips

a year ago

I love this Credit Union. Today was the day. I finally got my credit card issue resolved. I’ve had this credit card for over three years and I’ve only used it one time. I couldn’t understand why when I wanted to make a purchase it would not recognize my card kept declining my purchases finally I reached someone by the name of Tabatha and she was fabulous. She stayed in contact with me until this issue was resolved and she was Detailed and very professional. I’m thankful that she was the one who answered the phone and helped me with my needs. Yeah! Thank you Tabatha