Point West

Eric Russell

4 months ago

Been a member over 20 years. Called to offer me a 60,000 auto loan that I was “pre qualified” for. But when I asked for a 20,000 debt consolidation loan, that would have helped me immensely, I was denied because my debt to income ratio wasn’t good enough. THATS WHAT IM TRYING TO FIX. Mind you, my credit is good, my payment history is 100% on everything. I will be transferring to Onpoint this year, sooner rather than later.

Joy Czmowski

2 years ago

I've been a member for 35 year. I have never seen a bank go downhill as fast as Point West CU. When they made the move across the freeway they lost anything that was good about them. There is no customer service. When you call on the phone they never answer anymore, it's always the stupid recording of we're sorry we are experiencing a high call volume.... well I left 3 messages and 3 days later they still had not returned my call. It's too bad they are driving members away. I will be leaving. Do not do business with them they are awful.

Diane Keiser

2 years ago

I have been doing my banking with PWCU for about 20 years. I have never had an issue with their services. When I was applying for my retirements benefits they assisted me free of charge. After Covid some services appeared to have changed but I feel their online services more than compensated for lack of in person contact. I have never had problems contacting them. I would highly recommend this small friendly credit union.

corey lowder

2 years ago

I’ve been a member since I had my first bank account, maybe 2004? Never had any issues. The bank overall is great with deposits posting, and Rhonda in particular has always been incredibly helpful and straightforward throughout the years. As of late, there have little to no actual customer service given. I call when there are questions for my account, which is pretty infrequent, Yet no one answers the phone. I leave voicemails, and never get a return call. I leave emails about the same issue stating no one has returned my call and still have silence. It not until I actually go from my work or home to the one location of the bank that I get any help… and when I mention the lack of return calls I am told they’ve been busy. I get it, I’m sure that’s the case, but no one was in line when I got there and no one came in before I left. I understand people have day to day tasks but from the reviews here, I see I’m not the only one not getting responses to important, time-sensitive questions regarding my account. But make no mistake, I do get a call very fast to tell me if I was approved for a loan. Please do something for the folks that need some quick assistance. A chat bot, more employees, anything.

Chad Fowler

2 years ago

was a member for around 36 yrs until recently. i’ve had employees give me conflicting answers time and time again. took them 33 days to get me a new debit card. they shipped the first one to an old address which was mail wasn’t being forwarded to. another time i was told it would ‘rushed’ to me. 7-10 business days is NOT A RUSH.apologies go a long ways and i barely received one. there’s been times i went in and the employees looked at me sideways and barely smiled like they didn’t care for the job. there was one teller i absolutely loved but that wasn’t enough to stick around. they were definitely better their last 2 locations