Everence

Seth Wenger

4 months ago

This 5 star review is for Brandon Reyes' excellent customer service. He answered every question and if in doubt he double checked, was timely in communication, professional, and executed everything needed very smoothly with helpful instruction. Brandon's level of service he provided is hard to come by! Thank you!

Shewa Lema

11 months ago

I appreciation for the exceptional service I received at Everence Financial's Lancaster location today. It took me less than a minute to accomplish what I needed to do, and I consistently have a great experience whenever I visit. Thank you for your professionalism and efficiency.

Jacqui Lund

6 months ago

I’ve been a member of Everence since 2005. Everyone goes above and beyond to meet my needs. Very friendly. Very competent.

Virgil Roberts

a year ago

Everence was the bank my parents used for about twenty years. I set up an account when I was around 12 (2017). Their audio teller works well and did me right for many years. When I got a phone of my own I used their app ndthat was convenient. I could subdivide my account and put money aside for different things. I had one checking, one for credit card payments, one for savings, and one for expenses. It was easy to transfer between other members. Overall their banking experience is good outside the credit union. The last I knew they lacked the modern banking conveniences (tap pay cards, zelle, plaid, etc…). I got my credit started and decided to go in for a car loan. This was the beginning of the end for me. My rep was Natalya. I emailed her a few times leading up to our initial meeting and she was fine. When I got to the bank to pick up the check and finalize the loan she gave an air of disdain. I felt very much spoken down upon and she made it clear she did not think I was making a wise decision. Every interaction with her after that was terrible. I was trying to add someone to the title of the car and she balked heavily. There was one time she ignored phone calls and e-mails for a week. In the end Natalya is the reason I left Everence and went elsewhere with all my banking and my family’s banking. Several of the tellers were very nice and helpful. Overall banking with Everence was good, Natalya is the issue and the reason I can’t give Everence five stars as a whole.

Aileen Rodriguez

a year ago

I went in recent & Denise helped me. I needed a Cashiers check & the process was quick. I’ve only been banking w/ Everence for about 2 years & I don’t regrets switching Banks. Thank you for your professionalism