Gnc Community

Zach Deal

3 months ago

I opened an account with them for an auto loan. The rates and terms are far better than you would find elsewhere. Opening and maintaining an account is free with minimum deposit of $5. (Most credit unions have membership fees) The loan officer was polite and worked with me through the process of pay out to the dealership. My 3 star rating is mostly due to the disorganized nature of their ACH department. I was set up on a biweekly auto pay but would be charged anywhere from 3-8 times a month. Sometimes paying multiple car payments a week. I called to have it corrected but to no avail. I decided that if they won't fix it I'll let it happen so the loan gets paid off sooner and they get very little interest. The 72mo loan took 3 years to pay off cheating them out of thousands in interest that I guess they didn't want. I paid the loan off in November (now February) and received the title but, the ACH department kept the payment schedule going charging me for a car payment even after I have the title. I spoke with them and they said they placed the money in an account and I can come get it. My thing is, some people live paycheck to paycheck, some people have kids, and some people don't want to pay an extra $800 on a car payment every month because their bank is disorganized. Please GNC get your ACH schedule software/process fixed because it's really bring down an otherwise great bank.

David Rhodes

a year ago

Terrible they will double up on automatic payments my loan is bi-weekly when my employer switched to weekly so did gnc. I have insurance on my loan miscommunication between insurance and my doctor caused a payment to be late I got turned in to the credit bureau. I had to replace a debit card and they sent me someone else’s card Most downtown staff is rude.

Andrew Elmore

a year ago

Had a vehicle loam through them lost my job was 2 payments late i got a call asking what was going on i explained the situation to staff seemed as if they were going to cut me a break a week later got a call while busy didn't see until end of business hours next day same thing then my car was repoed i got ahold of them the lady asked why i wasn't responding to anything i tried explaining the situation and the lady cut me off and said she doesn't want to hear my excuses i tried working with the lady and she obviously didn't care and was as rude as someone possibly could have been almost had me crying im a grown man i was just a dollar sign to her car was sold at auction for 2k when i owed 12k a few days later i got a paper from a lawyer taking me to court for the money now im screwed because some lady is above everyones problem shes lucky i didn't report her to the better business bureau the nastiest person i ever spoke to and i was nothing but polite i was told she was the ceo

Emily Wolf

2 years ago

I am appalled with the changing policies, services, and customer service of GNC FCU. In brief, I live out of state but grew up in the New Castle area, and upon moving away I loved GNC so much I decided to keep both my checking and savings accounts. I enrolled for all digital statements and communications. Then in September, I moved again and before I could even change my address GNC was sending me documents in the mail. Why are you sending me items in the mail if I have signed up for digital statements and services? Then GNC charged my account $5 when the letter was returned to sender. I feel that $5 is a ridiculous amount to charge since it doesn’t even cost that much for a stamp. Then on top of that GNC has started to do service fees for transactions and checks. Isn’t the whole point of a credit union that they are supposed to be better for the customer than regular banks and don’t have these undisclosed service fees? Then on top of that, I called following the charge to my account and requested a change of address. GNC refused to do this electronically, even though I no longer live in the area and cannot drive the over 5 hours back to the New Castle area to come in until I fought with them over the phone. GNC then created a Docusign and asked that I send them an email with a utility bill and/or lease. I did both and sent it to the email that sent me the Docusign. GNC, while I was at work unable to answer my phone, called and asked to call them back. I did, but no one picked up and I left a message with my name, why I was calling, and my phone number. No one ever returned my call, and I sent an email to the email that sent me the Docusign asking why they called and to confirm that they received my documents. I heard nothing back. After a week, of nothing, I became more aware that GNC no longer cares about their customers and requested to close all my accounts. They said they would again send documents and a Docusign to close the account and would mail me a check for the remaining money in my accounts. They never sent the email, when I called to inquire, they fought with me they did, and then I came to find out why was because they put my email in incorrectly even though the email they had on file was correct, they just mistyped it. Then again when they said they sent the email out it never came…I would encourage others to leave GNC FCU since they no longer are working for the customer but are acting like a large bank and they no longer uphold their values as a company. Specifically, I would like others to know that they are now placing fees to do simple things like writing a check or sending mail, which would never typically be done by a credit union, and it is better to put their money somewhere else. Furthermore, I will inform other customers that GNC FCU, is manipulating their customers and trying to keep my money out of my hands, and are not willing to close my accounts and give me my money.

Leslie Birdsall

a year ago

There’s one staff member down there that I like, very polite and professional. The rest of them needs attitude adjustments. Other than that, simple savings account and can’t complain.