Freedom

Shirrell Green-Butler

3 months ago

Never had an issue with credit union. Customer service is very friendly and efficient with the customer needs.

Barbara Joyce

2 years ago

Very unhappy with the fraud detection department. On one hand a transaction with DD will be declined so they can verify I’m spending xx number of dollars on a food delivery, then when real fraud is detected they are now and only now reviewing transactions as far back as November. Still not resolved I’ve had. Charges for overdraft because of this and it’s not resolved. I have to go to the bank several times now for a new card because of fraud concerns because it takes 2 weeks to receive one by mail. Once it’s straightened out (if it ever is) I am changing g credit unions.

Diane Evanco

a year ago

I have been with Freedom for over 40 years and have always had the best service possible. Recently, I needed assistance to open some CD's for my grandkids and Charles was able to assist me with every one. He was very polite, knowledgeable, and helpful. He got the job done, Kudo's Charles and thank you for a very pleasant experience over the phone!

Anthony barrett

2 years ago

Hours suck. Closed Saturday’s ? Absolutely the most inconvenient lending institution I have ever dealt with. Making payments and getting my title. Everything has been a headache. Definitely don’t recommend. My trucks been paid off for two years now and I still don’t have a title because they won’t mail it to my new address without sending all kinds of verifications including bills from my current address, etc. The easiest option is to come pick it up in person, but with the inconvenient hours and closed on weekends makes it just that much more of a headache. Way better institutions to deal with for auto lending.

Ashley Jones

3 years ago

Terrible customer service when you call this place and one person in particular is especial rude: Jo Garner. She is condescending and extremely unhelpful. Do not bank here, most of the staff that I’ve encountered via phone are largely inexperienced and have said multiple times that they don’t know how to handle certain issues. Additionally banking hours are not convenient. I do NOT recommend, consider a bank that has spent the time to better train and prepare staff to interact with customers in a meaningful and helpful way.