Safe

Wyck Austin (wyckedawesome)

4 months ago

I have banked with Safe Federal Credit Union for 30 years - literally my entire life. Unfortunately, the bank no longer holds the standards of customer service and loyalty that I grew accustomed to. I have a myriad of minor complaints, such as poor phone availability/systems, lack of modern integration, etc. But most recently they charged me over $500 in overdraft fees without ever notifying me that it was happening (I was already transitioning away from using SAFE and was under the impression no one was still making charges to that account - some companies had failed to properly change my payment information, however). I never received a call/voicemail (they claim it is not their practice to call customers for matters like this??? Tell me how that makes sense.) or a single letter. They give me a bunch of dates where they claim to have sent letters, but I received nothing. Their response was basically "not our problem, pay up." After seeking legal counsel and speaking with employees of other banks I have learned that it is standard practice - although not the law - for banks to stop charging you fees like this long before reaching an amount like $500, ESPECIALLY if they have been unable to get in touch with you. What SAFE did in this situation is nothing short of predatory, and I will be filing a formal complaint with SAFE and the National Credit Union Administration. It makes me very sad to see that SAFE has fallen so far. I recommend new customers stay away and existing customers close their accounts and take their business to someone who actually cares about their members, like CPM Federal Credit Union, who have been excellent to me.

Brittany Brisbon

4 months ago

I’ve been a member of SAFE Federal Credit Union for several years and generally had on-time payments. I recently requested a one-time goodwill adjustment for a single 30-day late payment. During the escalation process, a senior representative cited internal guidelines but also referenced unrelated hardship accommodations such as skip payments, deferments, and a returned payment that did not result in a 30-day late being reported. Using approved hardship options and staying in communication should not be used against members when evaluating goodwill requests. The experience felt dismissive, overly rigid, and lacking in discretion, especially given my long positive payment history. While I understand policies exist, the way this situation was handled did not align with the member-focused values credit unions promote. I hope SAFE Federal leadership reviews how goodwill requests and escalations are handled going forward.

eric weatherford

5 months ago

My dad has been in the hospital for 3 weeks. The bank repossessed my dad's car in the night. He paid to have it released and the tow company said they need a correspondence from SAFE to release the car to his daughter since he will be in the hospital for weeks to months. They were zero help and have caused my dad who is recovering from an aortic dissection much pain and strife.

Elvira Washington

4 months ago

Service at Safe Federal Credit Union is always a good experience. Very friendly, knowledgeable and helpful employees

Frank Hill

4 months ago

Been a member of SAFE since the 70’s and have complete confidence in their treatment of my financial matters