Gateway

Douglas A8MNRET

4 months ago

I would like to thank Ms. Alaina at Gateway Federal Credit Union for going beyond the call of duty to assist me with setting up and completing a mobile payment. Mobile apps are an extra challenge when older and can't see the small text and keyboard. See notice me struggling and offered to help with other online options. Thank you very much Ms. Alaina for your help.

Dawn zumba

11 months ago

I read some of the reviews and have to say the people that work ate this credit union are awesome. They have always been very kind to me and even have gone above what I ever expected. I don't ask them to stay late because I have no time management skills. I keep up with when my card expires so I can be proactive if I did not get one in time. I don't use cash app because it's not a good resource. Gateway Credit Union is alway there to protect it customers and their money.

Henry Penna

a year ago

Miss Patti and the staff at Gateway Credit Union have always been so helpful. This Thursday, they were especially helpful when we were called out of town and we needed funds wired to an account in Paris, TN, on short notice! Thank you so much, Marilyn and Henry

orval chesnut

2 years ago

Awful, awful bank. I went with a credit union because of things I heard from other people, how they are better than big banks. Well this one treats you just as bad as the big banks while also having 1 location and no customer service. Have a problem after the bank closes extremely early at 4, well too bad. I stayed for awhile because my auto loan was through them, now it's paid off. Debit card expired 2/24, Friday 3/1/24 I message in explaining my card is expired and I have not received another. I was told I could wait a week or pay 5 dollars for another. Now personally not agreeing with extortion I decided I would not pay for a card. As I result I was unable to go grocery shopping over the weekend as cash app will not link to the bank only the card, and PayPal will only instant transfer with a card. 3/4 (today) I leave work a little early, traffic is not being kind getting near 4:30 I am 1 light away so I call and get an answer. I explain I am one light away I never received a new debit card but if someone will be there for 2 more minutes so I can make a withdrawal and get gas I'll be fine. I am.put on hold and told there is nothing they can do everything is already turned off. So best believe tomorrow I guess I will skip lunch to ensure I make it in time so I can close my accounts and move to an establishment not so predatory to its customers.

Julissa Ware

12 months ago

10/10 recommend this bank for loans, auto loans and home loans. All the ladies here are always willing to help as much as they can! Feels like a family more than a bank!