Enbright

SLD

2 years ago

If you are looking for a great credit union to do business with, that will serve you well with respect and great quality service, look no further. The downtown Enbright Credit Union will provide you with awesome customer service, care and will assist you with any problems and concerns. It never fails when doing business with this branch! The young ladies go over and beyond to help assist my family. I have often recommended this downtown branch to my friends and family. Thanks Ms.Chaquetta L. and your team for all that you do!

Cynthia Lewis

2 years ago

I enjoy banking with them. The downtown location has great customers and they always make me feel welcomed. If I have a issue they always take care of it. I call those ladies the dynamic duo.

Cheryl Kilgore

3 years ago

We have had an account at this credit union for 35 years. All 5 of our children had accounts here and one of our daughters won the Enbright scholarship. However, we are closing our account because we were treated like total strangers. We wanted to deposit a cashiers check from our account at First Financial so we could write a check for a new truck. They insisted on holding the funds for 3 days and refused to call First Financial to verify the funds. They even refused to talk with First Financial if WE called them! The manager was very rude from the moment we walked in. I am happy to upgrade my previous review. Within 30 minutes of writing this review, Ron Smith contacted me and was VERY helpful. He found a shared branch for us in Huntsville and we were able to deposit the check and purchase our vehicle. He made everything right in a short amount of time! I am happy to be able to leave our account where we have been for so long!

LaSheena Taylor

2 years ago

They never sent introductory details for how to access our car loan account but kept sending spammy emails about us skipping a $300 monthly payment for $25, even though we didn’t qualify for that offer. When I emailed them about this, I was told the emails would stop but they didn’t. The downtown location at NES is closed for lunch from 1-2pm but they definitely still aren’t ready at 2pm to open the doors, as several people were still waiting to get in past 2pm. The whole vibe is very antiquated and is a bit inconvenient when trying to pay our loan to be able to pay with a card without a huge fee. The tellers seem nice, though. Update: I appreciate the efforts they’ve made in sending our account information with apologies. Update: 06/26/23; Found their doors locked before 1:00pm lunch again. I’m not really sure why they can’t rotate a schedule to avoid closing but I’m sure they can at least post 12:55-2:05 for lunch closures. They are kind people but our schedules just clash too much. Looking for something more convenient and modern for online payments.

Chad Daniels

2 years ago

Very friendly staff and they are always willing to help out! Also, they have three convenient locations around Nashville. Thank you Chaquetta and the rest of the team at Enbright CU!