Communities of Abilene

Donald Ezell

7 months ago

Just got charged $10.00 for a replacement debit card because mine quit working. Wow, I have been with this bank for 49 years. Numerous personal and car loans throughout the years and they feel like they need to Nickle and dime me. Fixing to purchase a new pickup in the next couple months. I will remember this.

blah blah

7 months ago

- 100 stars if I could. This place is terrible, my girlfriend is a VICTIM of this place, they will sell your information, spend your hard earned money, and leave you stranded and abandoned to beg them for your money back. My girlfriend has been with this bank for almost 2 years now and has to move her money back and forth between different cards so that she can safely secure her money, an exhausting and stressful amount of effort to just keep her money safe. My girlfriend has lost thousands, time and sleep and has had multiple cards replaced and stolen through this bank, she is smart with her money and doesn't give her information out lightly so the only other option is that the bank must be selling all of our information. Terrible bank, poor management, bad costumer service. We already lost count of how many cards she has had to have replaced and now the bank wants her to go see them in person even tho her job and living situation will not allow it. Bank offers no flexibility, no remorse, no empathy, only stress and emotional damage. I would only recommend this bank if you want random phone calls from China or India on the regular and want to have your card information stolen alongside your money within less than 24hrs of getting paid. Ridiculous. Congrats bank, you lost a customer and we’ll be taking our time and business somewhere else.

Rebecca Fite

7 months ago

If I could give this bank negative stars I would. I’ve been a banking customer since 2010 and never been denied to close my account at any other banking institution. Stay away from this bank.

Christine Sexton

2 years ago

Laura and Katie were excellent! My mother and I felt so welcome. On top of everything, my friend Jake from high school works here, and it was so wonderful to run into him again! This is a great bank!

IG DWA

6 years ago

I've been using this bank for over 20 years the service is always friendly but they sometimes do make mistakes as far as letting certain businesses take money out of my account when I haven't authorized it that's actually happened a couple of times luckily it was a minor situation, other than that lines aren't that bad. If you avoid paydays you're able to get in and out of there quickly!