Valley

alicia rocha

11 months ago

I had a great experience with my car loan. Ms Jasso and Patty made this process quick and convenient for me . I was able to complete the majority of the paperwork on line which was a plus for me since I did not have a car. I shopped around for interest rates , and this credit union was able to beat all other banks and credit unions . In addition, their professionalism is outstanding. Thank you !

Sandy Lee

9 months ago

I am waiting while they hold my 14k check hostage, so I can go in there withdrawal my money and close this account. Their lack of people skills is sad.

Perl Garcia

a year ago

I had to drive out of my way to get my online password reset. The customer service line had me on hold for 15?minutes. The previous day the same thing happened so today I decided to go to the office. I was thinking the bank was close or the line was down. The reception tells me it’s because there are lots of calls coming in. I just sigh very frustrated. I see an empty lobby and three cashiers standing around. Hire more customer service reps to answer phone calls!! people go to the bank anymore…

Maria Vilano

a year ago

If I could rate this 0 stars I would! I went in & had the worst experience ever! Lupe Torres is extremely rude! Don’t waste your time here! She doesn’t have any empathy & her tone of voice is not professional for someone in member service.

Smiley Lozano

2 years ago

Great credit union for all your banking needs without the big bank shuffle. Great friendly staff. Just recently they have gone out of there way to provide loans to me personally always attentive to your needs . I bank at other institutions and I never get the first class treatment at valley Federal credit Union . They really are people helping people .