Unity One

Milton Siegele

8 months ago

U One always seems to be about a decade or two behind. They recently did a technology upgrade; however I didn’t know about it until it actually happened. And when it happened, I didn’t have access to any of my accounts or call center support for three days. Unity one said that they publicized this technology upgrade, but the efficacy of their communications is questionable. Now, 2-3 weeks after the fact, it’s hard to reach anyone at U One when I call, and I always experience long waits. Doing business with this credit union feels like stepping into a time machine—unfortunately it only goes back to 2003, and the Wi-Fi never made the trip.

joe hester

9 months ago

no stars. I had $500 per 2 weeks going into Unity One for several years through Bank of America Billpay system as a savings account. May 30 payment was returned to me as if it had "bounced" there were ample funds in BofA account, and ample funds in the Unity One account (~10,000, ~12,000 respectively). BofA sent me proof of payment that the funds were not "bounced" BofA researched and found out that the check they sent to Unity was presented for payment twice after it was paid by BofA. The 2nd and 3rd time it was presented it was returned, due to the fact it had already been paid by BofA. I tried to discuss with the online unity One agent, but they told me they had no access to the account as they were just the receiving entity. I alluded to legal action, and their response was to cut my access to the mobile app we were using to communicate, however this was after I closed the account. Once I closed the account, I took the check they "returned" to me and re-deposited back into my BofA account, which was returned as not payable since it was a copy of a paid check to Unity One. BofA sent me the documents they had sent to Unity One to remedy this situation and said Unity One would be contacting me. I received no response from Unity One. I went on their online contact form, and other than the automated response telling me they would contact me, no response. I don't think I've got past the lower echelon of Unity One employees, who seem to not be very knowledgeable. My $500 vanished between Bank of America and Unity One, Bank of America sat with me and attempted to find out what was going on, they researched it, sent me documents and sent documents to Unity One explaining the issue. I got no response from Unity One after Bank of America sent the documents to Unity One. I don't know if this was a genuine mistake, or purposeful fraud, but it seems if it was a genuine mistake, Unity One would have responded.

Don Monette

a year ago

I would just like to take A moment to thank Ms. Brianna at Unity One. She was the absolute best customer service I’ve ever experienced. She was very helpful, patient, and understanding with me at A time I needed it most. Overall Unity One has been A great experience for me and I would recommend them to anyone that I know.

kiesha miller

a year ago

The branch on N Tarrant Pkwy is the most pleasant place! The staff greets you from the moment you arrive and are actually interested in you! I find myself smiling when I leave! Best credit union I’ve ever encountered.

JusDrea

a year ago

Dorothy Ridge was so friendly and helpful when I opened my account. She was patient with me as I tried to gather the needed documents. I highly recommend making an appointment with her for all of your banking needs.