America'S

Helen Alvarado

3 months ago

I had an excellent experience working with Mirna Lucio. She helped me get my loan approved quickly and made the entire process smooth and stress-free. She was very professional, knowledgeable, and kept me updated every step of the way. I truly appreciate her dedication and support. Thank you so much for all your help!

Patrick Francis

3 months ago

I have been with America’s Credit Union for well over 10 years now. I have financed several vehicles and Myrna who is one of their loans specialist has been excellent to work with. Always responsive and always helpful. Definitely a bank I will continue to do business with. Sometimes it’s the relationship and customer service that matters.

Alice Woods

3 months ago

Myrna was a great representative. She helped me to get through everything that I needed to do. Fantastic job well done all of your representatives should be just like Myrna. She knows what she’s doing.

Nicholas Tanuwidjaja

9 months ago

Young or first-time borrowers beware. As a recent college graduate applying for my first auto loan, my experience with this credit union was extremely disappointing. After submitting my application, I received an email with a counter offer for half the loan amount I requested. When I called for clarification, my loan officer's only response was "well, that's what they offered." No real explanation, no attempt to walk me through options. When I asked about the interest rate, I was told their base rate was 5.24%, despite being told in person that the base rate was 4.54% for a 60-month term. The information was contradictory, and they were unable (or unwilling) to provide me my actual approved rate. Anyways, I provided additional information to strengthen my application only to receive a brief text saying they were still only willing to lend half the amount. I asked again for the rate and received no response. The very next day, I received a letter saying my loan was denied without any follow up or explanation from my loan officer. The entire process felt dismissive and lacking basic professionalism. If you're a new or first-time borrower, don't expect guidance, courtesy, or transparency at America's Credit Union.

Derrick Palmer

7 months ago

I've had a member account at ACU for years when my dad banked here but hadn't used it in ages. When I saw they might be able to lower my car loan rate I reached out. They dropped my car loan rate by over 1% and were flexible and made the transaction easy, even when dealing with an out of state credit union!! Myrna was wonderful, very responsive and on top of the whole process!! Look forward to doing more business with ACU in the future!