Investex

Ernest Robins

7 months ago

I lost my job due to an injury so I didn’t have any direct deposits coming in so they closed my account down because it was negative $5. This company is horrible. They never answer the phone when you need them. I do not recommend this credit union to anyone.

Pamela Gale Hamilton

a year ago

Recognition of Outstanding Service – D. Lilly, Assistant Branch Manager I am writing to express my sincere appreciation for the outstanding service provided by D. Lilly, Assistant Branch Manager at InvesTex Credit Union. In just a few weeks, Lilly has truly changed my financial outlook and, in turn, my life. She guided me through refinancing my car loan, reducing my payment by half with a much better interest rate. Additionally, she suggested a credit card balance transfer that offered a far better rate than all my existing credit cards. When I began evaluating my financial situation, I realized I needed to make significant changes to align with my long-term goals. I compared services and rates across three banks where I had existing relationships, and InvesTex Credit Union stood out. Thanks to Lilly’s expertise, professionalism, and kindness, I felt confident in my decisions and am now in a much better financial position. Although I have only known Lilly for a short time, she has left a lasting impression with her professionalism, knowledge, and genuine care. I highly recommend InvesTex Credit Union and, most importantly, the services of D. Lilly. She went above and beyond to provide exactly what I needed, and I am incredibly grateful. Thank you, D. Lilly, and thank you, InvesTex Credit Union, for an exceptional experience! I will proudly share my positive experience with friends, family, and anyone looking for superior financial services. Sincerely, P. Hamilton Proud InvesTex Credit Union Member for Life!

Timothy Nichols

a year ago

We paid off our auto loan with them approximately 7 weeks ago - they have just now released the Title to the DMV where it may take another 6-8 weeks to have our title to the car. When I pressed them on why it took so long for them to release the title - they said they were backed up!!!! - seriously 6-8 weeks backed up. I feel like I am living in neverland with these people. When I went in to pay off the loan - they were rude, when I call, they are 'well - we are backed up'. AAARRRRGGGHHHHHH!!!!!!!!!!!! Absolutely infuriating to deal with. Do not put your money in Investex - who knows you may never get it out again.

Garrett Daniels, II

3 years ago

Do not go to this credit union. They are slow, plodding, and utterly incompetent. In the past, I have had jobs that result in tip money, so I would regularly deposit cash into my account. I could never make a quick drop off because of how utterly slow the service was. Even if I dropped by this location 30 minutes before work to deposit, I would still be late to my shift with my work location a meager 3-5 minutes away down 1960. I thought I could stomach it despite those flaws. That was until I lost my debit card recently. I cancelled it, and that's all good. But then I dropped by the next day to order a new one. I waited two whole weeks for a new card while services I use kept getting cancelled because of lack of payment and no ability to pay. I had been watching my mailbox like a hawk waiting for new card. Turns out, the card was shipped directly to this location for pick up and not to my address. I was not notified this and my card sat at Investex for days without my knowledge. When I finally got my card, I attempted to activate it. The card refuses to activate via ATM despite the label saying it's a viable solution. Turns out they assigned my card to a specific phone number. I changed phone services recently and with that came a new number. The bank transferred my numbers so I could activate. I still unable to activate via phone or ATM and I'm sitting here unable to pay bills with a dead weight card because of poor service, incompetent staff, and just general tom foolery. Do not go here.

Kal Kallenberger

4 years ago

Very good experience. Sharon Gouland was my service rep. I really appreciated her enthusiasm, professionalism, and willingness to walk me through the process explaining every detail in a manner which was understandable for.me. She Also took the time to communicate with my wife over the phone so she was not left in the dark.