Mobility Credit Union

Veronica Schmode

4 months ago

I spoke with Michael Kaey who was absolutely helpful! He did an amazing job with customer service assisting me with multiple issues. I thought that I had to come into the office and after proper verifications he able to assist me over the phone. This saved me so much time! I can’t believe how Michael went above and beyond to help his clients! I truly will keep my business with Mobility because of him. I also have done other banker transactions with this bank and all the associates are amazing !!

Tara Padilla

4 months ago

I have been a member of Mobility Credit Union for several years and have always made my payments on time. My recent experience applying for a $15,000 auto loan for a vehicle for my son was, at times, stressful due to delays and communication challenges early in the process. Despite having strong income, positive payment history, and recent approvals with Mobility, the process involved multiple document requests and some last-minute follow-ups that made a time-sensitive purchase more difficult than expected. There were moments where communication gaps caused confusion and unnecessary stress while working within dealership timelines. That said, I want to specifically recognize Linda Howard. She was responsive, professional, and willing to step in to help move things forward. Linda went above and beyond to help resolve the situation, and Ruben Deloera was also very helpful in assisting along the way. Their efforts ultimately made a meaningful difference and helped us reach a positive outcome. While there is room for improvement in overall communication and process efficiency, I truly appreciate the support provided by Linda and Ruben. Their professionalism is the reason I feel comfortable continuing my relationship with Mobility Credit Union.

Brent Kestner

7 months ago

I recently purchased a new vehicle and used Mobility Credit Union as my financial partner. This is my second vehicle loan from them and Susan Mcdonald make is easy, quick and painless for me in weekday normally takes hrs trying to purchase a car from a dealer. She was 10/10. I will continue to use them because how awesome she was. I cannot thank her enough.

Cece

6 months ago

Today I had to call my credit union, Mobility Credit Union. We have been a member for over 20 years and they have always given top customer service. Today, was no different.I called with an issue and spoke with Michael. He was professional, patient and totally listened to my issue. He placed me on hold for a brief moment and returned with a solution. Thank you Michael for assisting me today, you were awesome and your kindness was greatly appreciated.

Lisa Von Borstel

6 months ago

I spoke with Michael at mobility Credit Union, and he was most professional and very courteous. He helped me with any questions that I had and took care of what I really wanted to get done and offered other advice along the way that I appreciated. Michael is an outstanding employee mobility Credit Union and I would call him back for any other Adjustments Ineed to make with my accounts.