H E B

Christine Castelina

3 months ago

I had a wonderful experience working with Cheryl at HEB Credit Union for my home equity loan. She was consistently responsive, easy to reach, and took the time to clearly explain each step of the process. The entire experience was smooth, and I always felt informed and supported. Cheryl’s professionalism and patience made what could have been a stressful process feel simple and manageable. I’m truly grateful for her guidance and highly recommend HEB Credit Union. I truly appreciate Gracie, the loan processor, for her patience and support. She was incredibly helpful, took the time to answer my questions, and guided me as I completed the paperwork and signatures. Her professionalism and kindness made everything feel much less overwhelming. Thank you, Gracie!

John Clary

3 months ago

H-E-B FCU is one of the best places I have experienced when it comes to financial institutions. What makes it the best is the high level of customer service! Cole has been my primary contact at H-E-B FCU and has set up all of my personal banking needs, supported any changes or requests without delay and even helped me secure a recent Home Equity loan for some needed upgrades. I just wast to ensure they are recognized for their superior service and specifically that of Cole’s! Thank you! 🙏🏼

Brian Nainby

3 months ago

My wife and I have just refinanced our home loan. As my wife is a retired HEB employee, we decided to start with HEB FCU. We had the privilege of working with Judy, and John Aleman on this package. At every turn, we were guided, and educated on all manner of “scary” ins and outs. We are an elderly couple, used many lenders over the years. Our experience with HEB FCU has been the best yet. Many thanks for the tireless assistance, and knowledge of the folks here.

John’s Jeep Garage

3 months ago

H-E-B FCU has helped me significantly set up my personal banking needs. They stand for and demonstrate a high level of customer service! Through banking needs and debt consolidation loans, they have been first class. What stands above is the excellent care by individuals such as Cole who has helped me in multiple ways. Thank you and Cole for all you do!

Brooke Schomburg

3 months ago

I was experiencing several challenges with my previous bank, so I contacted Cole Seach at HEB Federal Credit Union to look into alternative options. He made the entire process smooth and was quick to respond to any questions I had about becoming a member. He had me set up and card shipped by the end of day same day.