1st Advantage

Jay

5 months ago

I would like to formally commend Jo for her exceptional service she provided in assisting with an issue related to my checking account. Throughout our interaction, Jo demonstrated the highest level of professionalism, courtesy, and efficiency. Her polite and respectful manner created a positive customer service experience, while her willingness to go above and beyond expectations ensured that my concern was resolved. Please extend my sincere appreciation to Jo for her outstanding support and commitment to excellence in customer service.

Valerie Burge-Hall

10 months ago

Ms. Barnes, Assistant Manager, provided exemplary customer service while assisting my daughter with opening her first checking account. She was both professional and personable, taking the time to explain each step clearly and ensure my daughter felt confident in her decisions. Ms. Barnes also offered thoughtful and practical financial advice tailored for a young adult, giving my daughter a strong foundation to build upon. Her exceptional service truly made this experience smooth and memorable.

Joanna Griffin

3 months ago

Such a pleasant experience. Mr. Carter-Robinson was so helpful getting us setup with a new account.

Denise Knox

8 months ago

Madison Elliott at the Jefferson Branch is wonderful. Its always service with a smile. Very professional an an asset to the team. Thank you always Madison!!!!

Paulette Lewis

a year ago

I have been banking with First Advantage for over 20 years. I have occasionally had problems in my banking. Mostly my own mistakes. Every time I experience a difficulty , I call the office or or went tothe branch and had the problem fixed immediately. Everyone is pleasant and easy to get along with and very anxious to help you out. I would recommend this bank and have too many of my friends.