Kemba Roanoke

Sherrie Faries

a year ago

I'm about sick of not being able to go on to my account. I have numerous accounts, and this is the worse one yet for being locked out. There is no help to assist me after hours and I work M - F. I am beyond frustrated with Kemba's sorry service. I need to pay my bills and there is no way to see what is in my account. When I go online you block me with my security question answers that I have written down. If you call the phone just rings with no answer. Your customer service is well below the negative side of life. Someone needs to do better to assist the members. This is very poor customer service to say the least!

Mark Kendrick

6 months ago

been a member for 40 years at least and always treated with kindness and respect

C Key

4 years ago

I became a member when my job changed and this was the only way to get direct deposit. I have never set foot in the main branch in Salem, VA but have been to Lynchburg. I've only ever had phone or mail contact with Salem but they are the most wonderful, helpful people! Very accommodating. I've had at least 2 loans with them and a credit card, checking and savings. They do just about any banking service. When I've had issues with tech support I just call and they walk me through it. If you have an opportunity to join, you will not regret it,

Catherine Brown

a year ago

I have been a member since 1980 have never had a problem. Great group of people there always so nice and helpful.

Jay McAllister

11 years ago

Great banking services. Got my loan for my car with them, but for some reason I can't get to the website to do my online business with them. I get a "redirect loop" None of the links work, even if I type it in the address bar.