Government Printing Office

kennyf20735

3 months ago

I enjoy working with the GPOCU team they have all helped me in my time of need, Ms. Baker has always been helpful to me sense the credit union was on the 8th floor. Along with Ms. Allen who has helped me purchase 3 vehicles by way of the credit union. I am truly appreciative of everything they have done for me

S H

4 months ago

I have a been a member for about 10 years. Staff is always friendly and helpful. Provide easy application process and guidance when needed.

Micah Butler

4 months ago

Had an amazing experience! Latonya was SUPER helpful and patient. All the associates I spoke to and met were extremely helpful as well. 5/5! I would definitely recommend

Smile Loft

3 years ago

If I could leave NO stars I would. The customer service lacks a lot to be desired. First, no one barely answers the phone and when they do, the only suggestion given is to go to their website. I had an issue that was time sensitive and I needed to withdraw funds from my account. I was never given any solutions other then to go to the web site to make an appointment because there was no one to escort me to the credit union (I showed-up twice). Then I was told that I could go to the shared branch just go to the website to get their locations. I went to two locations, one is now Georgetown University and the other is no longer there. After informing the office I was told that they have nothing to do with updating the website and that they were unaware of the changes and it appeared that that was none of their concern. After going thru the above mentioned I decided that I will close the account (due to the lack of customer service) and asked for a check to be sent to my address. I have yet to receive the check. I called today, January 25, 2023 and once again no one answered the phone and AGAIN I left a message. After finally getting through I asked and was told that the check was mailed out on January 11, 2023. I never received it and I had to go the the Printing Office building for the 3rd time to actually pick up the check on January 30, 2023. I realize that the US Postal mail has slowed down but to never receive the check when I have received mail coming from NC with 4 days,

Cashea Davis

3 years ago

I've been banking here for years and every encounter with the Director of Consumer Lending and Marketing at Government Printing Office FCU has been absolutely professional and helpful. I am well informed of the best choices offered to meet my needs. I appreciate feeling like a valued customer!