Treasury Department

Misses Taco Lover

a year ago

This is by far the worst bank I have ever dealt with. They gave me grief about wanting to have more than 1 checking account, when they mailed out my debit card it took over 3 months and 6 emails to get them to look into the issue telling me it was “mailed out” and to wait for it. When I finally received my card it didn’t work they said because I was using the wrong pin, it was used at a POS machine in a store, they also charge you .25 any time you use it as a debit card even when you select that it’s a credit card. I am moving my money back to NFCU. I do not recommend this bank.

Alice J

3 years ago

Website is a mess. Customer service is incredibly dense. Months after starting my loan the website has not allowed me to verify my email address to set up auto-pay. I called to ask for assistance verifying my email address through their online portal. I told them right off the bat I haven't been receiving any verification codes in my email. They asked if I had checked my spam email because they had sent an email ten times (counting out the number of emails in a barely suppressed sarcastic manner). They didn't think to verify my e-mail address or offer next steps until I asked. Getting the auto loan in the first place was a disaster. The lack of assistance from their loan department is laughable. It’s like they don’t want your business. Despite sending all the necessary documentation well in advance we showed up at the dealership and found out they hadn't disbursed the auto loan. First their email servers crashed, then the loan officer went on vacation without notice without transferring our loan to someone else or setting up auto-replies to let us know they're out of office. On the phone as I explained I had sent the purchase order, the loan officer snapped “No you didn’t.” I explained they need to scroll down. They said they did. Then, after a pause, they admitted the document they were staring at was, in fact, the purchase order. Any attempt to ask clarifying questions is met with annoyance and condescension. I’ll never understand why some people take service jobs when they don’t like being asked follow up questions. I had to manually ask to receive instructions on when and how they would like me to pay back the loan, along with a confirmation email that the loan was processed. The headache and unprofessionalism barely seem worth the savings, and I am actively shopping for someone else to refinance our loan.

Queen Tee

a year ago

On June 30, 2024, at 4:45 p.m., I contacted customer service and spoke with an individual identified as Miss Washington regarding my account. While she provided the information I requested, her subsequent inquiry, "What do I need this for?" was unexpected and seemed unprofessional. Her tone conveyed a lack of respect, as if I were a subordinate rather than a valued customer. Additionally, the background noise, reminiscent of a domestic environment, was disconcerting. This experience raises concerns about the professionalism and customer-centric focus of your team. I believe there is a need to review and perhaps retrain Miss Washington on appropriate customer interaction and the maintenance of a professional environment for customer service. Such conduct is not aligned with the expected standards of customer care and warrants immediate attention.

Jazzmine J

a year ago

I’ve used this credit Union since my mom opened my account about 10 years ago. While I love my relationship with TDFCU staff I wish their systems providers would update their digital platforms asap!!! I shouldn’t have to view a paper statement to confirm if my credit card has been paid in full when my mobile banking is showing something completely different. I’ve been working on my credit managing it perfectly in preparation for a new car purchase this year and now a late payment has populated as a result of a mobile banking issue!!!….. Your online banking/mobile banking platforms should correspond to paper billing- I’m not sure why mobile banking shows paid in full for the month but paper statements do not…. Now reporting as if I’m late to credit agencies, and I would have easily paid it!!! It’s a disaster!!! Debit cards have stopped working in the past, making it impossible to purchase or withdraw from ATMs, and no assistant after hours when center is closed. The least us members could have is an efficient digitalized platform to help us manage our banking. I’m very frustrated and concerned about this “late” reporting. It should be disclosed to members that online banking info isn’t accurate or courtesy calls should be made to help members. Especially if they’ve never been late before. Making it seem like we dropped the ball as the consumer isn’t cool at all!!! I’m on top of my finances like white on rice, if it showed due I would’ve paid it simple!!!

K F

8 months ago

Ms. T. Washington has always gone above and beyond her job! She's personable, proficient, and treats everyone with respect and dignity.