America'S Credit Union, a

Jordan B

3 months ago

This institution has been extremely easy to deal with. I had a technical concern that related to my auto loan and Kelsey in the contact center helped my wife and I out. Usually when there’s an issue/concern, the help over the phone takes the path of least resistance and doesn’t necessarily help. She not only did what she said she’d do but she responded right away via call and multiple quick responses through email. When all credit unions provide the same services and they’re all “good,” Kelsey’s service is what makes a business standout from the competition. Thanks again for helping with our small concern as if it were a big one 👍🏽

Dillion

6 months ago

My Dad is a member there and he got off with the phone with ACU. He has fallen on some hard times but is slowly catching up with his debts. The point is. He just got off the phone with a guy named Zach and he has never left a phone call this not-angry before. The guy was helpful and knowledgeable. He sounded like he really cared. If I still lived in WA, I would bank here just cuz of that interaction alone. Great service.

goryburk

8 months ago

I have been a member of ACU for years. I moved out of Washington state but kept banking there. There are no Branches in New Mexico. I went to use a nearby no fee ATM and my card was declined. I went inside and tried there, declined again. I called ACU. I called the institution where the ATM was located and they were unavailable to determine why my card wouldn't work. I called ACU and asked if they would work on the situation. They are unwilling to even try to resolve the problem.

Jeffery Shull

9 months ago

I had the best experience with Shelby and Taylor. They both were very helpful and very professional. Everything went great. You guys are awesome. I love America’s Credit Union keep up the good work.

Abigail Launiuvao

11 months ago

I applied for a debt consolidation loan and April was amazing to work with through the entire process! She answered all my questions and was very informative about the loan details & she reached out on her day off to ensure my loan process was still moving forward. She made sure we had everything submitted to help our loan process. Very thankful we were able to work with her! (: