Washington State Employees

Mandy Zabohne

7 months ago

I've done the majority of my banking with WSECU since 1998, and they are hands-down the best financial institution I've ever worked with. They're always helpful, organized, their online banking is dependable and easy to use, and whenever I have any issue, it's easy to call them up and resolve it. 100% recommend.

Matthew Rock

6 months ago

These people allowed someone to open up an account IN MY NAME that is 100% not me. I received a debit card in the mail, never heard of this credit union. I called them and waited FOR OVER AN HOUR before someone answered. To be fair, the person who helped me was very good at his job. That said, what kind of company allows an account to be opened without that person being present?! Where are their safeguards? I am beyond upset with WSECU for allowing a fraudster to try and scam me out of my hard earned money. Shame on them!

Da Reel Trutru

8 months ago

After comparing rates with my old credit union. I switched here last year and never looked back. So so much better than peak or twinstar

Jules

a year ago

I've been meaning to rate WSECU on this site since our awful experience with them in July 2024. I've rated them on other sites, but I just realized that I completely forgot to add the review to my google account, which is the one I use the most for reviews. In July 2024, my husband and I applied for a HELOC loan online, and nobody contacted us to prepare us for submitting our best application. Instead, they ran our credit before contacting us and made us a counteroffer based solely on the minimal information in our application, which never asked for savings or other assets. No one ever contacted us to ask for income information or assets until after they ran our credit. My credit is 750+, and my husband’s is 800+, our payment history is spotless, and our savings are greater than our debt. The agent, Rachele E., was terribly dry and impersonal the couple times we spoke with her (twice for less than 5 minutes), and we felt like we were just a number the entire time. I wish I could say I had the same experience as some on here, but we didn't feel welcomed by a friendly and knowledgeable loan coordinator. Rachele didn't seem to be trying her best; in fact, it felt like she didn't even want to try or that she lacked the knowledge to answer questions about these matters, thereby ignoring them. She replied dryly via email and phone and only at the end of the day, right before closing, so that any reply from us would remain unanswered until the next day right before closing, again. When she replied with the counter offer, it was less than what we wanted, even though the amount we requested was approximately 16.6% of the equity of our home. They even valued our home at a higher price than we expected. Rachele never acknowledged anything we would communicate to her about our assets or savings to find out if it would help us apply for the amount we wanted. She would just dryly email us requesting more income information, never acknowledging our questions. In fact, it seemed like she willfully ignored those questions and would continue to ask us for more income information, never mentioning or at least letting us know if that information would help WSECU get a full picture of our net worth. Her demeanor was completely unwarranted, as we were very polite and not at all rude during our communication. I still hold on to all the emails to remind myself never to deal with WSECU again, and I use them as an example to anyone of my acquaintances who mention thinking about doing business with them, so they can decide for themselves after reading them. Our entire experience felt impersonal and robotic. It felt like they never listened and gave us a "take it or leave it" offer without discussing how to better our chances of getting the amount we wanted to borrow. I couldn't help but feel they were being biased based on the name on the application or possibly because we are a gay couple. I seriously think the way we were treated by Rachele E. was deliberate, as she would ignore and not even acknowledge the other information we mentioned we were willing to provide to better our chances. If it wasn't needed, she could have just said so and explained why, but her demeanor spoke for itself. She didn't want us as clients, for some personal reason. Maybe our loan request wasn’t high enough for her to give us her time, maybe she didn’t like the name on the application, or maybe it was because we were a gay couple applying together. Whatever the reason, we were treated badly and felt ignored. As this was last year, I sure hope that WSECU has made changes to the way their loan coordinators communicate with potential clients. I just wanted to make sure my review was seen so that others can be aware of what to expect and don’t make the same mistake as me (naively allowing a credit check, beforehand) without getting as much information from the loan coordinator as possible before having their credit dinged. See my upcoming review of Seattle Metropolitan Credit Union, where our experience was the complete opposite and we got what we wanted.

E H

a year ago

Stopped by this branch because it was close to where I was running an errand and I needed cash. Unfamiliar with the building, I went inside the lobby to make a withdrawal. Despite there being a drive-up ATM around back (that I didn't see until I drove away) the teller was more than happy to help me.