Seattle Metropolitan

Joe

5 months ago

I used to really like this credit union not sure why you have one teller helping people and everyone else sitting at their desks trying to look busy. When a customer walks in they should be helped by one of the people at their desks. Instead I waited for 20 minutes to speak to the only teller while 6 other people were all present but no one jumped up to help. I'll be closing my account.

Rren Schafer

3 years ago

I’m not sure what the heck happened to this credit union. I have had a small business account for 9+ years, and I’ve had 3 car loans through them. I recently opened another business account and I can hardly believe how effing terrible the service and process has been. And here it is Monday and branches that aren’t permanently closed have limited hours or not open. I have international wire transfers to make for material deposits and I can’t get service. What is the point of letting them hold my money if they aren’t a value add? I’ve been on hold for 30 minutes trying to do business and they are the biggest road block I have ever encountered. I will be switching banks/credit unions after this. Ridiculous and embarrassing how this credit union has degraded.

Kevin Nguyen

a year ago

This place is a joke and should be shut down. They hire clowns, and the board is no better. I waited **30 minutes** for a banker—**30 minutes.** Frustrated, I decided to visit in person. And what did I see? People sitting around, doing nothing, picking their noses like they were solving the mysteries of the universe. Out of curiosity, I called the bank *while standing outside*. Not a single person picked up. No tellers, no urgency—just a black hole of incompetence. How did these people even get hired?

Arjen

a year ago

Their systems were down making all of their services not available, why the place even remain open if they are not able to do anything is beyond me. The staff was also extremely rude and dismissive to my girlfriend who was being extremely polite and didn't want to say anything to cause a scene. This behavior is completely unacceptable and extremely inappropriate for a customer service representative.

KG -

2 years ago

I gave a 2 but most experiences will be a 1 or in the negative! I've had my membership since I was born putting me in the 55/54000 member number area(30+years). This bank used to be personal and used to have people that were what seemed life long Staff as tellers. Literally went through high-school with some of the same people working there from my childhood. I don't know why, but 2018/2019 this bank has gotten to be a headache and I literally try my hardest to not have to deal with them as much as possible. If your lucky you will be helped by one of the 10+yr employees. Unfortunately they are scarce and scattered about. I'm personally friends with a former employee/branch manager who was one of the many people that made this bank great. Now this sorry excuse for a personal experience credit union that is made for the members benefit has transformed into something worse than majority of mainstream big banks. I keep my membership because I've had it so long but that's about it. All the new branches and the HIGH turnaround rate with tellers says it all. You guys lost what made you appealing which is PEOPLE THAT CARED not ROBOTS with the aame serial number that pretend to listen. Get it together