Sound

Suzanne Vetillart

4 months ago

Tinesha at Sound Credit deserves serious recognition. I called with a genuinely strange and stressful situation involving a car loan that made no sense, and she handled it with total calm, clarity, and professionalism. She didn’t rush me, didn’t dismiss the weirdness of the situation, and didn’t give me canned answers. She took the time to actually investigate, explain what was going on in plain language, and help me understand my real options. What stood out most was her tone. Steady. Respectful. Grounded. Exactly what you need when you’re dealing with confusing financial stuff and trying not to get taken advantage of. By the end of the call, I had real answers and a clear next step instead of anxiety and guesswork. Thank you Tinesha!

Keith Jewell

9 months ago

My car loan was fine. I would consider doing business with them again based on that experience. On the rest of the experience, nope. First, they advertise through every channel they can, including notification spam in their phone app. You can't get help from their chat unless you are willing to let them see your screen. And they ask for your location when using the app, for no good reason. Yuck. Second, a couple of weeks after I got my car loan, they sent me an offer to enter a drawing for a car loan payoff, with an eligibility date a few days before my loan started. Great! Except my car loan wasn't eligible because it was via CU Direct. That didn't stop them from sending me both email and paper mail spam about the offer multiple times. In short: the actual banking experience is fine. The rest of the experience feels like used car sales. No thanks.

Charlie Bisty

7 months ago

I made a withdrawal transaction on 10/30/25 and Miss Julia help me with my activity banking. She was well knowledgeable to handle all aspect of the transaction and very friendly, professional and helpful to make everything easy for my banking activities with sound credit union. I’m so appreciate with all the help and continues with all hard works you all do for the community. Thanks Miss Julia Michael

Chiponery Lewis

4 months ago

It was a wonderful experience. The teller was amazingly helpful and knowledgeable. Great smile and great personality. So kind and thoughtful.

Micho

6 months ago

I’d like to highlight that Daniel is very kind and special when assisting me. Whenever I go to the branch, I always hope to be helped by him. Don’t miss the opportunity to meet and interact with him. Thank you Daniel.