Star Usa

Molly Penzenik

7 months ago

This place has no business being called a reputable financial institution. I can't believe we thought it was a good idea to put our money here. They don't have mobile deposit, they were completely incapable of setting up a wire transfer such they we had to keep calling and escalating until we finally reached someone high enough up the ladder that they were able to work a computer, and now they're demanding we come in and physically sign a piece of paper and then physically transport that piece of paper to a courthouse to close our HELOC so we can sell our house. If you're considering opening account, do yourself a favor and go somewhere else. This place is a joke. Unless you want the charm of knowing how it was to do your banking in the 1940s - in which case maybe this place is right up your alley.

Victoria Butcher

3 months ago

Absolutely no business being called a bank. More like a gatekeeper of your own money. I called them to tell them I'm buying a cruise and they told me they won't up my daily soending limit, I gotta use a credit card. How ridiculous.

Charles Sweigert

5 years ago

Star Federal Credit union recently updated their banking system. Haven’t been able 2 access my account because my password was erased during conversion. My local branch has tried 2 help me but there hands r tied by main office. Soon as someone answers a phone @ main office, will be transferring my assets 2 a more complete banking system. Ty

Ken Hutto

4 years ago

This is not a local bank for me. I join when it was Greyhound Credit union because of my father. I have a savings account and have been unable to talk with anyone. I text them also. I soon will be closing my account. That update they did was disaster for them

Brenda McCarthy

8 years ago

Has anyone made an error on automatic payments? Amazon Prime took out my annual membership without notifying me. This cause my checking account to be overdrawn. I tried to get a small loan to cover the shortage and didn't receive a call back from the loan officer until I spoke to the branch manager five days later, by then it was to late. I inquired if the fees could be reversed because I had been a good customer for 15 yrs with automatic payroll deposits. I was told the the TOP Executives said no. I guess they never made a mistake with their checking account. Please go to the BB&T in Ashton Place on Quarter G ask for Summer Waugh. Summer cared and helped me in the time of need.