One Community

Ricky L Snider

8 months ago

I have been dealing with One Community FCU (OCFCU) for many years, but lately I've noticed a difference in the way I'm treated. When I first joined I was approved for two car loans and a motorcycle loan. I believe OCFCU had a policy change where they narrowed the parameters, which makes it harder to be approved for a loan. I applied for a loan recently. I requested an add on to my existing personal loan. However, after waiting half a day, the loan was not approved because I didnt have collateral to cover it. I was disappointed because apparently my good payment history wasn't considered.

kyleigh Mayfield

9 months ago

I had a lender his name is Nate Andrews. I am 22 and a first time home buyer. From the beginning it was great I’m also a Mohegan Tribe member and they work with Nate to help me get my benefits of home buying. Everything was fine and my contract said that the house needed to be done and in my name by the 28th of August. I told Nate from the beginning that we had a cruise that we left on the 24th of August for. He told me that was no problem and we would be able to hit the date of my choice (August 20th) with ease. Actually in his words it was a “piece of cake” and was offended that my realtor was worried he couldn’t hit that date. Then the week of closing on Monday the 18th I had messaged Nate that the lawyer we were using to close was not in office on Wednesday the 20th and we may have to move it to Thursday the 21st. But then a hour later I had gotten someone to be able to close for us on the 20th. Nate replied “ok” then I didn’t hear anything else. The next day the day before we closed (Tuesday the 19th) I messaged Nate because I didn’t know what the closing number was. When I sent the message he then responds with “we can’t close tomorrow you changed the date to much and we moved our schedules”. So now I had my house packed and my lease at my old apartment ending and he texts me AFTER I texted him that we can’t close the next day. Then blamed me for moving the date to much that no one could go back due to them moving their schedules. Later on that day he tells me that 6 days ago the lawyer office had emailed him and told him that no one would be there Wednesday and we have to move to Thursday. Nate assumed that they had told me and decided to change my date without asking or bringing it by me or even verifying it. So he knew and my lawyer office knew the date changed but I didn’t. And when I messaged him 6 days later about them not being in office he pretended like I changed the date and it was my fault but he had changed the date behind my back 6 days prior. I then had to get the seller to extend our contract and pay more at my apartment to not even be there (I was on a cruise), then come home and close on a date 2 weeks later than that we were told, for a month straight. Whenever we decided we could not close before we left he then messaged my mom (who’s on my loan) “it’s not the end of the world, everyone just needs to adjust”. We even tried to close that Friday before we left on Saturday and Ed the supervisor who was absolutely no help either told me I would hear before the end of the day. I didn’t get a message until later atleast 7:00 pm night after everything closed and we could no longer close on the house. Ed Sullivan, Nate’s supervisor. I called twice and emailed multiple times to talk about Nate changing my date, he didn’t call or email me back. He instead added me and Nate to a email and basically just told me that Nate is a great lender and he’s doing his best and just blew off my complaints. I have messages of all the interactions and tried to get ahold of Ed’s supervisors but no one told us anyone’s name or numbers. Terrible first time home buying experience. I only used this bank for the tribe benefits but I may just pass the benefits to avoid the stress and blame from Nate Andrews and this bank.

Michael Offenberger

a year ago

Very helpful staff. Was willing to open an account for me when another credit union just told me to make an appointment. Extremely helpful during the auto loan experience.

Larry Allen

4 years ago

I had a 17000.00 loan on a 80000.00 truck that I paid off early. I did not receive my title. Three weeks later I receive a form letter telling me I need to go pick up a title at the DMV for 16.00! I live in Belpre so I need to go to Marrieta Oh. They put the lein on the truck for small debt and now I have to pay. I called and left a message and no one returns my call. This has come to be there normal practice. I see there loans going up and up and our savings not doing any thing. No freindly customer service and taking everything they can! Why does everyone stay here its time for people to quit accepting this treatment and leave them! Come on folks.

Phil Smith

12 years ago

Since my first dealings with Parkersburg's (W. Va.) One Community FCU I have ben treated most kindly and with respect but of the condescending kind. As with all other financial institutions, the offices are clean, the Tellers, Loan Officers and other Staff are most kind, gracious, and efficient. It's a most pleasant atmosphere. One important thing concerns those in the Loans Department. When no one else would touch me with regards to a vehicle loan, One Community did, and at a terrific rate! Another time, when I spoke with a loan specialist, they took the time to look over things and said, "This is a good time. The interest rate has dropped." I wonder if another financial institution would bother to be so helpful on the wallet. They are exceptionally friendly, honest, encouraging, and certainly most helpful and I would recommend them to anyone. By the way, they are involved in a food drive with the purpose of collecting food for Veterans and their families. The food is donated to the pantry at Disabled American Veterans Wood County Chapter#32 in Murphytown, WV. And the institution is serious about Cancer and the Walk for Life program of which they actively participate and thus collect donations for that cause. This does prove that while others may talk about how much they care, One Community puts their money where it works the best. Thanks so much, guys!